Frequently Asked Questions
The CRYSTALAX Lamp is a premium, dual-light crystal-infused candle warmer and aromatherapy diffuser designed to help you re-balance your light within. It features an innovative dual-lighting system that completely eliminates the need for open flames:
The Top Halogen Light: Melts your favorite jar candles or heats custom wax melts safely from the top down, releasing a pure, smoke-free aroma evenly across any room.
The Bottom LED Base Light: Independently illuminates the raw crystals from beneath, creating a stunning ambient glow that activates and projects the natural grounding energy of the stones throughout your space.
While all of our lamps share a premium solid Natural Oak base and high-performance dual-light controls, each style is custom-curated for a distinct energetic focus:
💙 Truth Lamp: Features an artisan teal glass shade and comes with 6 natural raw Blue Kyanite crystals and a green glass vessel. It is designed to awaken the Throat Chakra, encouraging clear communication, honest self-expression, and mental clarity.
💗 Heart Lamp: Features an artisan pink-hued glass shade and comes with 5 natural raw Rose Quartz crystals and a pink glass vessel. It is designed to activate the Heart Chakra, opening pathways for compassion, unconditional love, and deep emotional healing.
🧘♂️ Sanctuary Bundle: Includes both the complete Truth Lamp and Heart Lamp ritual sets at a premium value, allowing you to establish dedicated multi-room energy zones—such as placing Rose Quartz in the bedroom for tranquility and Blue Kyanite in your workspace for focus.
Place your lamp on your altar or at eye level in your sacred space. Turn it on 10 to 15 minutes before your practice. As the aroma emerges, focus your breath on the scent. The dimmable, radiant glow filtering through the raw crystals serves as a perfect visual focal point for Trataka (candle-gazing meditation). Because the lamp operates completely silently with zero smoke or soot, it preserves absolute acoustic and air purity during deep breathing exercises, Reiki, or sound baths.
Every set includes a custom-sized glass vessel (pink for Heart, green for Truth) designed for you to play, experiment, and ritualize your space as you see fit. To diffuse aromatherapy over your crystals, place the raw stones inside the vessel and add your botanical elements.
Crucial Safety Tip: Because the top halogen light can get quite hot, always dilute essential oils with a carrier oil like jojoba or coconut oil, or mix real herbs with a splash of water. This prevents the intense heat from scorching or burning the delicate oils, ensuring a clean, pure scent release.
Yes, absolutely. Every set includes 100% authentic, ethically sourced raw crystals that are hand-selected for vibrational clarity. To physically clean them, ensure the lamp is cool and wipe them gently with a dry microfiber cloth. To energetically clear your stones every 2–4 weeks, you can place them under the moonlight overnight, smudge them with sage or palo santo, or use sound cleansing from singing bowls.
Note: Never submerge the electrical parts of the lamp in water, and avoid washing soft or raw crystals directly with water.
Every CRYSTALAX Lamp comes equipped with an integrated automatic safety timer featuring 2-hour, 4-hour, and 8-hour settings. Simply select your desired duration on the controller. Once the time expires, the lamp automatically powers down, allowing you to drift off to sleep or complete your meditation rituals with absolute peace of mind.
Our lamps feature advanced independent dual-control mechanics to perfectly tailor your sensory environment:
4-Intensity Top Controller: The inline remote allows you to cycle through 4 distinct brightness and heat levels for the top light. Crank it up to melt large jar candles quickly, or dim it to a low simmer for delicate botanical blends.
3-Setting Touch-Sensory Base: The wooden oak base features intuitive touch-activation controls, allowing you to cycle through 3 levels of heat-free, radiant bottom-up LED illumination.
Q: How does the built-in smart timer function work?
Our lamps feature a standard US plug and are wide-voltage engineered to be 110V - 240V compatible. They operate natively out of the box across the USA, Canada, and Japan. If you are operating the lamp in a 220V–240V region (such as Europe, the Middle East, or Asia), the internal electrical components handle the power safely; you will simply need a basic physical plug adapter to match your local wall outlet shape.
The lamp is powered by standard GU10 50W Halogen heating bulbs. Every single lamp order arrives as a complete set containing 2 GU10 bulbs (one for immediate use and one complete spare). Replacements are standard, highly affordable, and widely available online or at local home hardware retailers.
Safety and premium quality are our absolute priorities. Every component of the CRYSTALAX Lamp strictly meets CE, FCC, and RoHS international safety standards. By replacing open flames with controlled, low-heat halogen and LED elements, we provide a clean-air alternative that reduces home fire hazards.
We process orders swiftly from our fulfillment infrastructure. You can expect your package to arrive securely at your door within 4 to 7 business days total (US orders). Standard shipping is free on all orders within the United States, Real-time tracking links are emailed to you automatically the moment your parcel leaves our facility.
Not yet — but they’re coming soon!We’re currently developing our Crystal & Oil Collection, featuring handcrafted blends designed for each chakra and desired outcome (e.g. love, calm, clarity, truth).Stay tuned for their release by joining our mailing list
Yes, beautifully so. Every single lamp set is encased in our signature custom-engineered Luxury Gift Box packaging, offering an exquisite, high-end unboxing experience. Because our sets are completely self-contained with raw stones, glass vessels, and dual bulbs included, they make a perfect, ready-to-present wellness gift. Furthermore, we do not print pricing information on the packing slips inside the box, allowing you to ship directly to your recipient with total confidence.
All CRYSTALAX orders are fulfilled through our fulfillment centers for reliable, trackable, and fast global shipping.
Shipping is automatically calculated at checkout: Standard or Expedited options available
Estimated delivery times:
- USA: 2–5 business days (Prime: 1–2 days)
You’ll receive a tracking link once your order ships.
Orders are typically processed and shipped within 24 hours via Amazon’s network. You’ll get an email confirmation once it’s dispatched.
For orders on our Shopify store, contact us within 12 hours — we’ll do our best to adjust it before fulfillment.
Clean your crystals every 2–4 weeks, or after intense emotional use.
You can recharge them by:
- Placing under moonlight overnight 🌕
- Smudging with sage or palo santo
- Using sound cleansing (singing bowls or chimes)
Placing near Himalayan salt overnight (Avoid water cleaning for soft crystals like Malachite.)
If your order hasn’t arrived by the estimated date, check your tracking link first.
If tracking hasn’t updated for several days, contact Amazon Support or message us — we’ll arrange a replacement or refund per Amazon’s A-to-Z Guarantee.
If an item is temporarily unavailable, it will appear as “Out of Stock” on Amazon.
Click “Notify Me” on the listing or subscribe to our Shopify updates to be alerted when it’s restocked.
We follow 30-day return policy.
Items must be unused and returned in their original packaging.
If you purchased directly from our website, please contact us within 14 days of delivery.
Please contact us immediately through our Shopify support form.
Include photos of the damage — we’ll arrange a replacement or refund within 48 hours.
Yes. Every lamp is covered by a 1-year limited warranty against electrical or manufacturing defects.
To request warranty support, contact us through our Shopify contact form.
Yes. If you received a CRYSTALAX Lamp as a gift, you can use Gift Return option or contact us with your order number.
Refunds are processed automatically once your returned item is received.
Please allow 3–5 business days for the refund to appear on your payment method.
We reply to all emails and Amazon messages within 24 hours, Monday–Friday.
Yes — once your order ships, you’ll receive a tracking link via Shopify so you can follow its progress.
You can contact us via:
- Shopify Contact Form: www.crystalax.com/contact
- Email: support@crystalax.com