Privacy Policy
Last Updated: 9th December 2025
This Privacy Policy explains how LuxyNest FZE, owner of the CRYSTALAX® brand (“we,” “us,” or “our”), collects, uses, discloses, and protects your personal information when you visit www.crystalax.co (the “Site”) or interact with our services, marketing, or digital platforms.
By using our Site or purchasing our products, you consent to the practices described in this Privacy Policy.
1. Overview
LuxyNest FZE is committed to protecting your privacy.
This policy outlines the types of information we collect, how we use it, and the rights you have regarding your data.
2. Information We Collect
We collect two main categories of information:
A. Device Information
When you browse our Site, we automatically collect certain technical data, such as:
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IP address, browser type, and time zone
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Device type and operating system
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Pages viewed, referring websites, and search terms
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Website interaction behavior
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Cookies, log files, tags, web beacons, and pixels
You may manage or disable cookies in your browser settings.
More information: www.allaboutcookies.org
B. Order & Account Information
When you make a purchase or attempt to do so, we may collect:
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Name
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Billing and shipping addresses
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Email address and phone number
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Payment information (processed securely through third-party gateways)
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Order details, purchase history, returns, and preferences
If you create an account, subscribe to marketing, or complete forms on our Site, we also collect the information you voluntarily provide.
3. How We Use Your Information
We use personal information to:
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Process, fulfill, and deliver your orders
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Communicate order updates, shipping details, and customer support
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Process secure payments
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Detect and prevent fraud or unauthorized transactions
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Improve website functionality and user experience
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Provide personalized content and targeted advertising
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Comply with legal, tax, and regulatory obligations
We do not sell personal data.
4. Sharing Your Information
We share your information only with trusted third-party service providers who help us operate our business, such as:
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Shopify – e-commerce hosting, checkout, and order management
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U.S.-based fulfillment partners – warehousing, packaging, and delivery
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Payment processors – Shopify Payments, PayPal, Airwallex, and others
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Analytics providers – such as Google Analytics
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Advertising platforms – Meta, Google Ads, TikTok Ads
These partners receive only the data necessary to perform their services.
We may also disclose information when required by law or to protect our legal rights.
5. Cookies & Tracking Technologies
We use cookies and similar tools to:
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Enhance your browsing experience
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Understand Site usage
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Deliver personalized content and ads
You may opt out or adjust preferences using:
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Digital Advertising Alliance – www.aboutads.info
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Google Ads Settings
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Meta/Facebook Ad Settings
6. Behavioral Advertising
We may use browsing data to deliver personalized advertising or product recommendations across platforms.
You may opt out of personalized ads using the links above or by contacting us at support@crystalax.co.
7. Data Retention
We retain information as follows:
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Order information – 7 years (legal and tax compliance)
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Marketing data – until you unsubscribe or request deletion
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Analytics cookies – typically expire within 6–24 months
You may request deletion at any time (see “Your Rights”).
8. Your Rights
Under GDPR (EU/UK)
You may request:
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Access to your personal data
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Correction or deletion
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Restriction of processing
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Data portability
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Withdrawal of marketing consent
Under CCPA/CPRA (California)
California residents may:
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Request access to personal data collected
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Request deletion of personal information
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Opt out of data sharing for targeted advertising
We do not sell personal data and honor all “Do Not Sell or Share My Information” requests.
Under PIPEDA (Canada)
Canadian users may request access, correction, or withdrawal of consent.
To exercise any of the above rights, email: support@crystalax.co
9. Data Transfers
Your information may be stored or processed in countries where our service providers operate, including the United States, Canada, United Kingdom, and United Arab Emirates.
We work only with partners who implement adequate data protection measures, such as Standard Contractual Clauses (SCCs) when required.
10. Security
We use administrative, technical, and physical safeguards to protect your data.
All payment information is encrypted using SSL/TLS and handled by PCI DSS-compliant processors.
11. Do Not Track
Our Site does not alter data collection practices in response to “Do Not Track” signals.
You may use browser tools or opt-out links provided above.
12. Minors
The Site is not intended for individuals under 18 years of age, and we do not knowingly collect information from minors.
13. Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
The latest version will always be available at: www.crystalax.co/privacy-policy
14. Contact Us
For questions, concerns, or data requests, please contact:
📧 support@crystalax.co
🌍 www.crystalax.co/contact
EU and UK residents may also contact their local Data Protection Authority.
Business Information
LuxyNest FZE
Company License Number: 10642
Registered in: Sharjah, United Arab Emirates
Address: Research and Innovation Services, Block B, Office B53-119, Sharjah, UAE
CRYSTALAX® is a registered trademark with the United States Patent and Trademark Office (USPTO).
Registration Number: 98863592
CRYSTALAX® is owned and operated by LuxyNest FZE.