Terms of Service
Last Updated: 9th December 2025
This website is operated by LuxyNest FZE, the parent company of CRYSTALAX.
Throughout the site, the terms “we”, “us”, and “our” refer to LuxyNest FZE (CRYSTALAX).
By visiting our website or purchasing something from us, you engage in our “Service” and agree to the following Terms of Service.
1. Overview
This website, crystalax.co, is hosted on Shopify and offers CRYSTALAX products for sale.
Orders placed on this website are processed and fulfilled through our U.S.–based logistics and fulfillment partners.
Purchases made on crystalax.co are independent of any marketplace platforms and are governed exclusively by the policies on our website.
By accessing our site and/or purchasing from us, you agree to be bound by these Terms, as well as our:
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Shipping Policy
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Return & Refund Policy
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Privacy Policy
2. Store Terms
By using this website, you confirm that you are:
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At least the age of majority in your state or province of residence, or
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You have given consent for any minor dependents to use this site.
You must not use our products for unlawful or unauthorized purposes, nor may you violate any laws in your jurisdiction.
3. General Conditions
We reserve the right to:
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Refuse service to anyone for any reason
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Cancel or limit quantities of orders
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Modify or discontinue products at any time
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without written permission from us.
4. Product Accuracy
We make every effort to display accurate colors, measurements, and descriptions of our products.
We cannot guarantee that color representation will be identical across all devices or screens.
All product pricing, availability, and descriptions may change at any time without notice.
5. Fulfillment & Shipping
All U.S. orders are fulfilled through our professional logistics network to ensure safe and reliable delivery.
Shipping timelines displayed at checkout are estimates and may vary due to:
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Carrier delays
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Weather or peak seasonal demand
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Processing and handling times
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Unforeseen operational disruptions
We currently ship to the United States only.
6. Payment & Billing Accuracy
You agree to provide accurate, complete, and up-to-date purchase and account information, including:
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Billing details
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Shipping address
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Contact information
We reserve the right to refuse or cancel any order where fraud or unauthorized activity is suspected.
Payments may be processed through third-party providers such as:
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Shopify Payments
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PayPal
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Airwallex
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Other authorized payment gateways available at checkout
7. Third-Party Services
To provide our Service, we rely on trusted third-party partners including:
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Shopify – website hosting, shopping cart, and checkout
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U.S. logistics & fulfillment partners – warehousing, handling, and delivery
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Integration partners – systems that support order routing and fulfillment
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Payment processors – to securely handle your transactions
These third parties receive only the information necessary to complete your order.
All personal information is handled according to our Privacy Policy.
8. Returns & Refunds
All returns must be authorized by our Customer Support team before being sent back.
Products returned without authorization may be rejected or delayed.
For complete details, please review our Return & Refund Policy.
9. Limitation of Liability
LuxyNest FZE (CRYSTALAX) is not liable for:
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Delays caused by carriers
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Packages marked as delivered but not received
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Product misuse, including incorrect voltage use
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Interruptions caused by third-party platforms or services
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Indirect, incidental, or consequential damages
Our maximum liability shall not exceed the purchase price of the product in question.
10. Governing Law
These Terms of Service and any agreements arising from them shall be governed by and interpreted in accordance with the laws of:
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Sharjah, United Arab Emirates, where LuxyNest FZE is registered; and
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Applicable U.S. regulations for transactions fulfilled within the United States
11. Changes to These Terms
We reserve the right to modify or update these Terms at any time.
Continued use of this website constitutes acceptance of any updates.
12. Contact Information
For questions regarding these Terms, please contact us at:
📧 support@crystalax.co
Business Information
LuxyNest FZE
Company License Number: 10642
Registered in: Sharjah, United Arab Emirates
Address: Research and Innovation Services, Block B, Office B53-119, Sharjah, UAE
CRYSTALAX® is a trademarked brand registered with the United States Patent and Trademark Office (USPTO).
USPTO Registration Number: 98863592